Customer Care
Need help fast? Check the Usenet.nl online support documentation for quick answers to common questions.
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Customer Care
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Registration
Questions on registration
1.1
What happens after the registration?
Directly after your registration you will automatically be logged in to the member area and get access to the Usenet.nl software.
After only 3 simple steps (Download software – install – log in) you can start using Usenet.nl!
You will also receive an e-mail with the subject “Your Usenet.nl access details” from us for your records.
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1.2
What happens during the callback?
During the registration process you will receive an automatic call in which you will be given a 4-digit code. You enter this code into the relevant form on our homepage and finish the registration.
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1.3
Why do I need to enter my bank details upon registration for a free trial package?
During the trial period you can change to a regular package at any time. As you will already have given your bank details upon registration, we can provide you with the newly ordered download volume without any delays and you will be able to continue with your downloads without any interruptions.
We guarantee, of course, that your details will be handled confidentially and will not be used without your permission.
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1.4
Are my personal details safe on your site?
In order to protect your details effectively they are transmitted via SSL-encoding, which is also commonly used for online banking.
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1.5
How can I pay?
There are several payment methods you can choose from:
- Worldwide: PayPal, Credit Card
- Germany, Netherlands: PayPal, Credit Card, Direct Debit
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Troubleshooting
2.1
I have not received my access information.
Did you complete the registration process?
If so, please check your spam folder for e-mails from usenet.nl.
You can still find no e-mails from us?
Please contact us via our support form or the telephone hotline 1-877-2573-360*.
*Please note that the regional code for San Marino can be different according to the country you are calling from.
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2.2
I registered but I am not able to download yet.
After the registration it can take up to 10 minutes until your account is activated.
If you are still not be able to download after this time frame, please follow the solutions from the error message or contact our support team.
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2.3
I finished the registration, paid via PayPal, but I am not able to download yet.
Please check if the payment has already been completed: Log in to your PayPal account and check the status of your payment. Should this say "Pending", please contact PayPal.
If the payment status is a different one, our Customer Care will be glad to help – 24 hours a day, 7 days a week. You can contact us via our support form or hotline.
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2.4
I missed the Callback.
Please do the following in order to finish the callback and with it the registration:
Please request another callback with an alternative telephone number (e.g. your mobile number). For this, enter the new number into the box next to "New Callback" and then click "Continue".
Please make sure that your line is free and that your answering machine is deactivated when requesting another callback.
If you should not receive the callback, please call our service team under 1-877-2573 360*.
You can also contact us via our support form. Please give a telephone number that we can use to call you.
*Please note that the regional code for San Marino can be different according to the country you are calling from.
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General information
3.1
How old do I have to be in order to register on Usenet.nl?
You have to be at least 18 years in order to sign up for a Usenet.nl account.
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3.2
Can I share my account with others?
No, the account is only supposed to be used by you. You should keep your access information safe at all times and should not give it to third parties.
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3.3
What running periods can I choose from?
Subsequent to your free Usenet.nl trial package you will automatically be provided with 35GB each month for 12 months.
Alternatively, you can already choose from the following running periods while you are still testing Usenet.nl or at any given point in the member area under "Download volume recharge":
- 1 month for 11,99 €
- 12 months for 8,33 €/month (you save 44% compared to the monthly package)
Hereby only the individually available options for you will automatically be given.
You can, of course, cancel in the member area if you do not wish to continue using Usenet.nl.
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3.4
Is Usenet.nl a legal service?
Yes.
The service of Usenet.nl is to provide you with access to the Usenet. This service is called “Access Providing” and is comparable to the service of your Internet provider.
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