Customer Care

Please try the following options:
- de-activate security software (anti-virus-programmes, firewall) before starting the installation
- uninstall all existing versions of Microsoft .NET framework
- re-install Microsoft .NET framework (you can find the latest 32- and 64-bit versions at www.microsoft.com)
- install the Usenet.nl software into a different directory

If you still have problems, please contact our Customer Care and tell us whether you have tried the abovementioned steps. Please also provide us with information on your operating system and security software you are using.

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Submit your question to our customer service here.

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Please note that after your order it can take up to 10 minutes until your account is activated.

If the log in still is not possible after that time frame, please make sure that you have paid attention to lower and upper case letters. Please copy and paste the details from the e-mail "Your access details for Usenet.nl" into the software (menu item "Settings").

Should you still not be able to log in, please contact us. To ensure a fast and adequate solution, please attach the text of the received error message to your inquiry.

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Is your interent connection active and running? Please check whether you can open websites.
Does your firewall or your security software block the ports 119 and 443? Please unlock both ports. You can find help on how to perform these actions by consulting the help file of the corresponding software.

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No.
But as our product only provides the access to the usenet, you may use every other newsreader. Change the servername in the set up of your newsreader to news1.usenet.nl, use port 119 or 443 and enter the access information for the Usenet.nl-client (unf-xxxxxxx@usenet.nl).

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Yes, you can - this is done automatically when using the Filemaster.

You can repair corrupt .rar-, .rar.part0x- and .r0x-files by simply double-clicking on one of the downloaded files in the software if you have downloaded the corresponding .par2-files. Simply double-click on one of the .par2-files to start the automatic repair process.

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This may occur while running several different applications simultaneously. You may also have other active downloads running.

The following options will help you narrowing down the problem.
- Did you activate EcoMode? If yes, please click on "Download" to resume downloads at maximum speed.
- Do you have many different programmes running that require access to the internet? Please close such programmes to check whether your download speed will increase.
- Do you also notice slow downloads from other websites? Please check your internet access. You may need to contact your ISP.

If you still cannot log in, please contact our friendly Customer Care in writing or over the phone.

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This can occur if downloads are not entirely available in EcoMode.

You can switch off this option in the Usenet.nl software under "Settings" --> "Miscellaneous". Please uncheck the option "Automatically switch to PowerMode if a file cannot be downloaded in EcoMode".

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Yes, downloads can be made via SSL encoding. In order to activate this, please go to the "Settings" of your software. Then tick the box "Use SSL encryption for downloading" under "Download".

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If you subscribe to newsgroups, you define where your search commands are executed - this gives you the option of excluding certain parts of the Usenet which you do not want to be searched. This increases the quality of your results.
Subscribing to newsgroups does neither imply any additional charges nor does it use download volume.

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When using the search-function, you do not search the entire Usenet but an index. This greatly increases search request performance - searching through more than 800 terabytes of data only takes a split second. Under very rare circumstances, a specific file may not be available. Please perform another search at a later stage.

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.rar-files are larger files that are divided into several smaller files – so-called "archives". If you start a download with the Filemaster it will automatically download all necessary files, unpack them and put them together.
If you have already downloaded .rar-, .rar.part01- or r01-files simply click on “Files” and double click one of the .rar-, .rar.part01- or r01-files, which you can see in this folder. The software will then unpack all the files and put them together.

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No.
As Usenet.nl does not run its own servers, it is not possible to upload (post) contents with our software.

However, you can use alternative programs (e.g. Yenc PowerPost, JBinUP) if you have been a Usenet.nl customer for at least 30 days. To configure your upload tool, please use the following data:

NNTP-Newsserver: news1.usenet.nl
Port: 119 oder 443
Your Usenet.nl Login + @usenet.nl (unf-xxxxxxxx@usenet.nl ) Your Usenet.nl Password

Additionally, there has to be a one-time activation before you can upload. For this activation, please send us an e-mail (subject: upload activation) to upload@usenet.nl, containing the following information:

- Login
- E-mail address that has been used upon registration
- Last three digits of the account number / credit card entered during registration

NB:
The upload of copyrighted material is illegal and therefore liable to prosecution. Please notify us of all data which in your opinion is against the law by mailing to abuse@usenet.nl. Thank you in advance for your co-operation!

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Yes. If .PAR2-files exist within already downloaded files, you can reconstruct incomplete rar-archives with those through double clicking the .PAR2-files. Our software will then try to repair the affected file.

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